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For Hospitals, Insurers & Employers
Your on-the-ground patient logistics partner in Latin America.
End-to-end patient coordination for hospitals, insurers, and corporate health programs across Colombia, Panama, Costa Rica, and Mexico. We manage everything outside the operating room so your team can focus on clinical delivery.
What We Do
End-to-End Patient Coordination Across Latin America
MTP is a patient logistics and coordination company built for cross-border healthcare in Latin America. We provide the operational layer between international patients and local medical providers, handling everything from pre-arrival paperwork to post-procedure repatriation.
Pre-Arrival Coordination
- Medical record collection, organization, and translation (EN/ES)
- Virtual consultation scheduling with treating physician
- Pre-screening and clinical eligibility review
- Transparent package pricing with full cost breakdowns
Travel & Accommodation
- Flight guidance aligned to clinical timelines
- Vetted recovery-appropriate accommodation
- Airport reception and private ground transport
- Companion and family support, including local orientation
In-Country Patient Support
- Dedicated bilingual liaison assigned to each case
- Real-time status updates to referring institutions
- 24/7 emergency coordination line
- Translation and cultural mediation during clinical encounters
Financial Operations
- All-inclusive package structuring and transparent pricing
- Secure payment processing and multi-currency handling
- Corporate and insurer billing coordination
- Itemized documentation for reimbursement and claims
Post-Procedure & Repatriation
- Recovery accommodation with clinical oversight
- Follow-up scheduling and results relay to referring provider
- Medical clearance verification before return travel
- Repatriation logistics and home-physician handoff
Who We Work With
Built for every institutional buyer in cross-border care
MTP serves every institutional buyer in cross-border medical travel: insurers and TPAs, travel and medical assistance companies, aeromedical operators, LATAM destination hospitals, US, Canada and Europe specialty centers, self-insured employers and cost-containment programs, specialty verticals from cruise to mining, and medical tourism facilitators. Each buyer gets the in-country logistics layer they need to deliver care across Colombia, Panama, Costa Rica, and Mexico.
Insurers, TPAs and Risk Carriers
IPMI carriers, travel-medical insurance underwriters, domestic health insurers contracting cross-border benefits, TPAs, reinsurers, captives, and MGAs and MGUs. We coordinate the in-country care delivery for your members abroad, with claims-ready documentation and billing reconciliation.
Travel and Medical Assistance Companies
Assistance networks, medical case management firms, medical concierge services, and international provider network aggregators. We are your in-country fulfillment arm in LATAM: 24/7 case intake, MEDIF and Guarantee of Payment workflows, vetted providers, and a single case manager per file.
Aeromedical and Critical-Care Transport
Fixed-wing air ambulance operators, rotary-wing EMS, medical repatriation specialists, and ground critical-care transport. We handle the land side: receiving hospital admit, ground transport, family lodging, billing reconciliation, and post-discharge follow-up.
LATAM Destination Hospitals and Centers of Excellence
Large LATAM hospitals, Centers of Excellence for cardiac, ortho, oncology and bariatric, fertility and IVF networks, dental service organizations, and rehab and post-acute providers. We are the outsourced international-patient-experience layer for your captive clinical capacity.
US, Canada and Europe Specialty Centers
Academic medical centers, pediatric and children’s hospital international programs, and specialty hospitals receiving patients from LATAM. We are your in-country anchor: pre-travel workup, documentation and visa support, family logistics, and post-discharge follow-up after they return home.
Self-Insured Employers, Benefits and Cost-Containment
Self-Insured employers, direct-contracting programs, employee benefits brokers, cost-containment networks, Taft-Hartley funds, and global mobility teams. Build a deliberate medical-travel benefit with COE selection, ROI modeling, and per-case or PEPM pricing.
Specialty Verticals and Government
Cruise and maritime medical, airline aircrew health programs, offshore oil and gas, mining, expedition operators, international schools, NGOs and humanitarian aid, diplomatic and embassy health, and military and VA international care. Whatever the operating environment, we deliver the same coordinated care layer in LATAM.
Medical Tourism Facilitators and Referral Channels
Facilitators, international patient brokers, and concierge medicine practices in source countries. We are the white-label in-country fulfillment behind your brand: vetted providers, on-the-ground coordination, and the 7-step roadmap delivered invisibly to your patients.
On-the-ground teams in Bogotá, Panama City, San José, and CDMX. See our About Us page for office details.
How It Works
The MTP Coordination Model
Every patient referred through MTP follows a structured 7-step process. MTP coordinates the journey from referral through medical clearance and safe return, around the procedure itself.
Step 1 · MTP handles
Referral and Patient Intake
Patient is received via referral, direct inquiry, or institutional channel. MTP collects medical history, imaging, and records. Initial eligibility screening is completed.
Step 2 · MTP handles
Clinical Matching and Provider Coordination
Based on the patient’s condition, location preference, and budget, MTP matches the case to a credentialed provider in our network. Virtual consultation is scheduled between patient and treating physician.
Step 3 · MTP handles with provider
Treatment Plan, Pricing, and Patient Approval
The treating physician develops the clinical plan. MTP structures the package pricing, including procedure, accommodation, transport, and support services. The patient reviews and approves.
Step 4 · MTP handles
Travel and Accommodation Logistics
Flights are coordinated. Recovery-appropriate accommodation is booked. Ground transport is arranged. The patient receives a complete itinerary with local contact information and emergency protocols.
Step 5 · Provider delivers
Procedure with Accredited Specialists
The patient arrives prepared, with records delivered, pre-screening completed, and a dedicated MTP liaison on-site for non-clinical support. The accredited provider performs the procedure.
Step 6 · MTP handles
Supported Recovery and Aftercare
Recovery accommodation is managed. Follow-up appointments are scheduled and attended with the patient. MTP coordinates between the treating physician and the patient’s home provider for continuity of care.
Step 7 · MTP handles
Medical Clearance and Safe Return
The treating physician provides clearance for travel. MTP coordinates repatriation logistics, including any special transport requirements. Post-return follow-up is arranged with the patient’s home physician.
Partner Inquiry
Start a Conversation
Whether you are a hospital expanding your international patient program, an insurer building a cross-border network, or an employer offering medical travel as a benefit, our partnerships team will get back to you within two business days.
Talk to our partnerships team
FAQ
Common Questions
Most medical tourism agencies act as referral brokers. MTP operates as a full-service patient logistics partner with local offices and coordination teams on the ground in each market. We manage the entire non-clinical journey: pre-arrival coordination, travel logistics, in-country support, financial operations, and repatriation. Our institutional clients treat us as an extension of their own international patient operations.
MTP has offices and local coordination teams in Colombia, Panama, Costa Rica, and Mexico, with coverage in major cities and secondary markets in all four countries.
MTP coordinates a wide range of procedures including plastic and reconstructive surgery, orthopedic surgery, bariatric surgery, dental procedures, sports medicine, and executive health checkups. The specific procedures available depend on the provider network in each country.
All providers undergo a structured credentialing process covering medical licenses, board certifications, facility accreditations, and malpractice history. Credentialing is reviewed annually. Details are available in our Know Your Provider (KYP) documentation.
Yes. MTP provides itemized pricing, claims-ready documentation, and billing coordination for insurers and corporate health programs. Our packages are structured for transparency and reimbursement compliance.
We deliver the land-side chain of care once your aircraft is wheels-down: receiving-hospital admit coordination, ground critical-care transport, family lodging and travel, Guarantee of Payment workflows with the payer, and post-discharge follow-up. Our 24/7 case desk integrates with your dispatch so the handoff is seamless.
Yes. Facilitators contract MTP as their in-country fulfillment partner. Patients see your brand; we deliver the 7-step coordination, vetted provider access, and on-the-ground experience invisibly. Pricing is wholesale per case, with co-branded or unbranded materials available.
We accept cases via your 24/7 case desk, work standard MEDIF and Guarantee of Payment documentation, and reconcile itemized billing to your operations standard. A single MTP case manager owns each file end-to-end across Colombia, Panama, Costa Rica, and Mexico.
Our core coordination is in English and Spanish. Portuguese-speaking coordination is available in select markets. For other languages, we arrange professional medical interpretation on a case-by-case basis.
Partner with MTP
Build a healthcare logistics partnership with MTP
Tell us about your organization and what you are looking for. Our partnership team responds within two business days.